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Not making THREADING the default view of e-mail clients and thus teaching users that e-mail is “chaotic” (if you get a lot of mail, it becomes unusable without threading) and “needs” full quoting all the time was one of the worst mistakes ever.
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My email is such a cluster of noise. The only time i actually use it is to find out I have to do my security training or something. All communication is slack now days.