@movq@www.uninformativ.de Yeah, it’s also a bit of a chicken egg problem. If you have unqualified people, they can’t do a lot of stuff but they have to do something, so then they’re shunt off to support. And there they can’t really improve because they’re always overloaded. And not getting any respect they deserve also doesn’t help their motivation, so the downwards spiral continues. There’s more to it, but in my opinion that’s one key factor.