Call Centers Using AI To ‘Whiten’ Indian Accents
The world’s biggest call center company is using artificial intelligence to “neutralise” Indian accents for Western customers. From a report: Teleperformance said it was applying real-time AI software on phone calls in order to increase “human empathy” between two people on the phone. The French company’s customers in the UK include parts of the Government, the NHS, Vodafone and eBay. … ⌘ Read more